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August 12, 2025

Post-mortem: Google Directory API slowness impacting Passwd production

Date: Friday, August 8, 2025Impact: Elevated latency and 504 errors for some customers in specific regionsDuration: ~2 days (resolved without intervention over the weekend) Summary On Friday morning, we observed a spike in 504 Gateway Timeout errors affecting a subset of Passwd customers. The most affected were customers in certain...

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