Refund Policy

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Tier: Enterprise

Eligibility for Refunds

Refunds are available for the following cases:

• Annual Subscriptions: If you are not satisfied with your annual subscription, you can request a partial refund within 30 days of your initial purchase or renewal. The refund amount will be calculated by deducting the cost of the first month from the total payment.
• Mistaken Charges: If you believe you were charged in error, please contact us, and we’ll be happy to investigate.

Note: Refunds are not available for monthly subscriptions, partial subscription periods, or accounts terminated due to a violation of our Terms of Service.

How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Reach out to our support team through one of the following methods:
   • Tidio Support Chat: Use the chat widget available on our website to connect with a support representative.
   • Email: Send an email to info@passwd.team with the subject line "Refund Request".
2. Provide Details: Include the following information:
   • Your account email address.
   • The date and amount of the charge.
   • A brief explanation of why you’re requesting a refund.

Our team will review your request and respond within 7 business days.

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Important Notes

• Refunds for annual subscriptions are calculated by deducting the cost of the first month from the total payment.
• Refunds are issued to the original payment method. Processing times may vary depending on your financial institution.
• If you cancel your subscription after the refund period, you will retain access to your account for the remainder of the subscription term, but no prorated refunds will be issued.
• We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.