Frequently Asked Questions

Read our frequently asked questions. Categorized into groups according to topics.



What is Passwd?

Passwd is a team password manager that safeguards all your credentials in one secure place. Watch the video below to learn more!

Why should I use Passwd?

Passwd makes team collaboration easier and improves security of your sensitive records. You don’t have to store confidential records in documents, and you don’t have to always ask your colleagues for team credentials and wait for their response. Plus you can easily control who can access each record.

How do I get started with Passwd?

Getting started with Passwd is easy. The installation is swift and simple, and we will help you with the set-up process. Be aware, however, that you’re going to need Google Workspace account running on your domain + Google Cloud Platform account. And please be ready to do some basic setup.

Do you want to try it first? Choose the Demo if you’re a single user or go for the Free Tier with your team. Read about the differences between our plans. Or buy Passwd now for full internet security! Due to security reasons, the installation of full Passwd after purchase is done with the assistance of our administrators. You can read more about the process here.

Does Passwd replace my browser auto-fill password manager?

That´s up to you. You can stick to your own personal password manager, or use Passwd Autofill Browser Externsion. Learn how it works!

Do I need my own server to run Passwd?

No. All you need is Google Workspace (formerly G Suite) for your domain + Google Cloud Platform. Or try our Free Tier.

Do I have Google Workspace (formerly G Suite)?

If you use Gmail with your company domain, you do.

Does Passwd offer a free trial?

Yes! Try the Demo if you are a single user, or go for the Free Tier with your team. No credit card needed!


Is Passwd safe?

Yes. Our team holds security paramount. We never save your credentials in plaintext, they are always encrypted following the highest security standards thanks to Google Cloud Key Management Service.

Is Passwd GDPR and SOC 2 compliant?

Yes, Passwd complies with the GDPR as well as SOC 2 requirements, since it runs on the Google Cloud Platform of the user. Read more about how Google treats compliance with GDPR and SOC 2.

Does not apply to the Demo and Free Tier plans.

Where is my data stored?

If you use Passwd, all your confidential information is stored on your Google Cloud Platform account, a service trusted by millions world-wide. No one except you has access to your Google Cloud Platform.

Does not apply to the Demo and Free Tier plans.

Can Passwd administrators or developers see my records?

No. Your sensitive information is encrypted and stored in your own database. We can’t access it, nor can anyone else. Except you. And it’s still encrypted.

Does Passwd provide Two Factor Authentication?

You use your Google account to log in to Passwd. We highly recommend that you use two factor authentication in your Google account.

Can I use Passwd without a Google account?

No. Passwd works exclusively with Google Workspace (formerly G Suite) accounts + Google Cloud Platform.


Is there a limit on the number of records I can store in Passwd?

No, the number of records is unlimited.

What types of records can I store in Passwd?

Any. You can use Passwd for storing logins, codes, bank credentials, and other types of strings.

How to group records?

You can group records using tags. It is up to you what categories you choose to use!


How do I manage users and teams?

To manage Passwd groups, go to your Google Workspace (formerly G Suite) account group management.

How do I change admins?

Passwd uses your Google Workspace team structure, including the admins. For security reasons, you can’t change your admins in your Google Workspace, but in your Google Cloud Platform database. Learn how.

Is there a limit on the number of users and teams in my Passwd?

No, you can share your records with as many individuals and teams as you like.

Who can access my records?

Only those with permissions. You can grant access rights to individuals and teams based on your Google Workspace (formerly G Suite).

Can I share my records  with people who are not in my Google Workspace (formerly G Suite) organisation?

No, it’s a security feature that prevents your passwords leaking from your organisation.

What is a whitelist?

Whitelist enables you to grant access rights to individual users. Using whitelist, you can override group-based permissions.


Does Passwd auto-fill my identifiers to log-in fields?

Yes. Passwd offers the convenient Passwd Autofill Browser Extension that saves your time and memory. Learn how it works!


What forms of payment does Passwd accept?

Credit card payments are accepted.

Is there a long-term contract?

No, you pay as you go. Passwd is a monthly and yearly subscription service. See the pricing. But we can always talk. Contact us at

Where can I get the invoice?

Write us an email to If you need us to send you the invoices regularly, let us know. Our company Ackee startups s.r.o. is not registered for VAT and therefore issues no VAT invoices.

Are there discounts for non-profits (NGOs, charities) or education?

Yes! We love to support a good cause. If you are a non-profit organization or an educational institution, you’ll get 50% off. Please email us at to apply for the discount.

How can I cancel my subscription?

Email us at The cancellation will take effect at the end of the month in which you cancel your subscription.

Still need help?

Contact us at